Support

Revoiced.AI is run by a small team in Frankfurt am Main. Write to us and a human answers, usually within two working days.

Contact

Email: [email protected]

Yannick Kupferschmidt
Gräfstraße 45
60486 Frankfurt am Main
Germany

To help us answer quickly, please tell us which artwork and which museum you were in, and roughly when it happened. If a purchase is involved, include the email address you used at checkout.

Common questions

The app identified the wrong painting

Recognition works best on a straight, well-lit shot of the whole work, without reflections or people in the frame. If the work is not in any public catalogue, a photo of the wall label also works: we read the printed text. If it still gets the work wrong, take a new photo, and tell us which work it was so we can improve it.

The audio never starts

Narrations are generated on the spot and usually take under a minute. If the page stops progressing, use the Try again button. If it fails twice in a row, email us: a failed generation does not consume your free allowance, and we will restore it if it did.

How much does it cost?

Two narrations per device are free. After that, a day pass costs EUR 2.99 and unlocks unlimited narrations for 24 hours from purchase. There is no subscription and nothing renews automatically. See the Terms of Service for the details.

I bought a day pass and want to use it on another device

The pass is tied to the email address you entered at checkout. Request a sign-in link with that address on the other device, and the pass follows you. If the link does not arrive, check your spam folder and then email us.

Refunds and cancellation

If a pass did not work as it should, email us and we will refund it. Your statutory right of withdrawal is described in our withdrawal policy; note that it expires once we begin delivering the digital content with your express consent, which is why we ask for that consent at checkout.

The narration says something that is not true

Narrations are AI-generated, fictional and interpretive: they are written in the artist's voice, but they are not real quotes or statements, and they are not scholarly fact. If something is plainly wrong or offensive, please report it to us with the artwork name.

Privacy, data access and deletion

We do not store your photos. What we do process, and on what legal basis, is set out in our Privacy Policy. To exercise your rights of access, correction or erasure, email us and we will respond within the statutory period.

Museums and press

If you run a museum, gallery or collection and want to talk about a pilot, write to [email protected] with your institution in the subject line.